F A Q

FREQUENTLY ASKED QUESTION

Unclaimed assets refer to accounts held by financial institutions and other businesses who have lost contact with their owner of record (also known as Unclaimed Money or Property). Unclaimed assets include, but is not limited to: wages, savings accounts, customer refunds, accounts payable, insurance payments, shares of stock, dividends, proceeds from a sale, royalties and contents from safe deposit boxes.

 

Unclaimed assets eventually end up in government registers waiting to be collected by its rightful owners.

Our research methods are as varied as the cases we work on. Our staff have access to an unrivalled range of resources, supplemented by a series of proprietary databases which have been developed and refined over recent years to complement investigation techniques.

We view client confidentiality as paramount, adhere strictly to the Privacy Act 1988 (Cth) Regulation and never pass client details to any third party without their express permission. For more information, please see our privacy policy

Unclaimed Assets and the Probate Genealogy Industry is unregulated in Australia and mostly worldwide. Some firms lack experience and are not as thorough as they should be. Others acquire impressive-looking ‘credentials’ which, under scrutiny, amount to very little.

 

Heir Hunters Australia has the following credentials:

  • We have internal service standards monitoring, a comprehensive complaints procedure and a clear and transparent code of conduct.
  • Our internal supervisory and compliance structure is similar to that of a law firm. We employ several qualified solicitors.
  • We work directly with public trustee departments for governments throughout the world.
  • We employ accredited genealogists with proven cases and high references.
  • We employ accredited and licensed Investigators with high references.
  • We carry professional indemnity insurance (full details upon request).

We offer a range of charges, designed to meet the needs of clients on a case by case basis.

Our fee structure is transparent when presented and, as a matter of principle, we never incur additional charges without clearing this with clients in advance. Generally, we agree a fixed fee, time charged or a contingency basis approach.

It is important to check the qualifications, experience, credentials, ABN, references and office location.  Carefully examine the professional standing of any company that may contact you.

 

While Heir Hunters Australia is a newly formed company, all our staff are professionally qualified and have been working within the industry collectively for over 25years.  We have numerous personnel and agents worldwide who’s names we do not publicise in order to prevent impersonation and avoid security risks.

 

Our accreditation certificates, staff qualifications, insurances and government license can be provided on client request.

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